In the event something needs to be repaired with your pack, select the Shipping & Returns tab and tell us about the issue. In most cases, it helps us to see the problem directly so if you could attach photos of the described problem, that will better help us determine the best course of action.
Unsolicited Ideas Policy
We are always happy to hear from you. We value comments regarding our product line and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested. This policy is meant to avoid any mis-communication that may arise when projects developed internally at MHM (Mile High Mountaineering) may be similar to someone else’s idea. Please do not send us any product ideas or artwork that we haven’t asked for. Protect your ideas. If for some reason you send us unsolicited ideas or artwork, they will not be subject to any confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.